Privacy Policy

CEYTRA is the trading name of THE CEYLON TRANSCENDING PRIVATE LIMITED, a company based in Borehamwood, Hertfordshire, UK. For the purposes of UK data protection law, CEYTRA is the controller of the personal information described on this page.

We only collect personal information that you choose to give us, principally through the enquiry form on this website. This can include your full name, email address, telephone number, the gemstone you are enquiring about, whether you would like to arrange a personal viewing, and the content of your message.

This website does not sell gemstones online, so we never collect payment card details, account passwords or delivery addresses through it.

This website does not currently use cookies or similar tracking technologies to collect information about your visit. See our Cookie Policy for details.

We use the information you provide solely to respond to your enquiry, arrange a personal viewing if you have requested one, and correspond with you about the gemstones you are interested in. We do not use your information for marketing unless you separately ask us to, and we do not carry out automated decision-making or profiling.

We process your enquiry details on the basis of the consent you give when you tick the consent box and submit the form, and, where relevant, on the basis of our legitimate interest in responding professionally to enquiries about our business. You can withdraw your consent at any time by contacting us; this will not affect anything we have already done in reliance on it beforehand.

We use Brevo, an email delivery service, to send enquiry messages to CEYTRA. Brevo processes the content of your enquiry on our behalf, under its own security and data protection terms, solely so that your message reaches us. We do not sell, rent or share your personal information with any other third party for their own marketing purposes.

We keep enquiry correspondence for as long as is reasonably necessary to deal with your enquiry and to answer any follow-up questions. If you would like us to delete your information sooner, contact us and we will do so unless we are required to keep it for a legal reason.

Under UK data protection law, you have the right to ask what personal information we hold about you and to receive a copy of it, ask us to correct inaccurate or incomplete information, ask us to delete your information where there is no good reason for us to keep it, ask us to restrict how we use it in certain circumstances, object to us using it for our legitimate interests, ask for a copy of it in a portable format, and withdraw any consent you have given us at any time.

To exercise any of these rights, contact us using the details below. If you are unhappy with how we have handled your information, you also have the right to complain to the Information Commissioner's Office (ico.org.uk).

For any question about this policy or your personal information, contact CEYTRA at [email protected] or +44 7440 371159. Our business is based in Borehamwood, Hertfordshire, UK.

We may update this policy from time to time, for example if we change how the website works or if data protection law changes. Any changes will appear on this page, with an updated date above.